Sonic Drive-In

I should have tuned around and walked out. The place definitely needs a deep cleaning. Dusty cob webs, Greasy finger prints on the walls and light switches. TV’s that don’t work and are all smudged up. Tape left on the walls and counters. Dirty bathrooms and the list goes on. Service was very slow because there was only one person working. I give here props. She was trying to take care of everything but it’s just to much for one person. Food was bad. I left with a stomachache. Sorry Sonic for the bad review. But this store needs help!

My husband ordered tonight, about 8:40pm. Apparently they don’t honor online orders after 8:30pm even though their website says they close at 10:00pm. No wonder they’re never busy at this location, the workers don’t want to work. Instead I was met with, “just request a refund through the app”.

I placed the mobile order at 9 PM two days ago and I picked it up at 9:20 only for the lady to tell me they’re sold out of smash burgers so the next day after work I came back trying to see if I could get my Smashburger and it was the same lady telling me she denied my order because she had already cleaned the grill one hour before closure and refused to help me with being reimbursed with either my food or money all well-being very rude I will make it my mission to get some type of reimbursement from you guys

Very bad experience every single time. Every time I have tried to buy food at this location I have never been able to actually order. The first time they ran out of hamburger buns so I couldn’t order what I wanted. The second time they were only accepting cash and I only had my debit card. The third time I was actually refused service because I didn’t have my i.d. when I tried to use my debit card to pay. The employee there is also very unwelcoming and rude. They should hire new people to work there.

Okay I’ve had bad experiences in the past with sonic but let me tell you… I had to delete my old, low review because there is one woman who works at sonic who DESERVES the 5 stars. Reyna or Rayna? However you spell it, she is on fire. She is always on top of it, working her butt off, and is so friendly and helpful. She tells us to watch for the rewards and helps us save. We literally (shamefully) go there everyday, mostly for the Coke Zero (I’m pregnant, can you blame me?) and we see her almost everyday and she is so awesome. The food is normally hot and good, the Coke Zero at sonic is top tier, but the service we’ve always gotten from Reyna has been amazing. She needs a raise or something, seriously.