Sonic Drive-In

Ordered drinks and food on the app. Waited 20 minutes after it said it was ready. Brought my food out and said their carbonation machine was out so they had no soft drinks. I asked for her to refund my money for the drinks and she said I had to do it in the app but she didn’t know how to do that. Well you can’t cancel anything in the app after they have brought the food out. They shorted us three cheese sticks too! I ordered a 6 piece and only got three. Have tried numerous times to call the number there and it says they are not taking calls. This has always been my go to location but not anymore!

Once again ordered the lemon slush...I did not order the fresh water slush or whatever that's called but that's what the girl gave me again. I told her it tasted like sugar water and she insisted she put 3 whole lemons in it. Instead of making it correctly she just argued she did it right. It's the same girl over and over. She needs retraining especially on customer service or take her off the window. Don't bother with your same generic answer as you give everyone else why don't you go in there and fix the problems with this store. Teach your workers respect for the customer and especially how to make orders right. You dear owner are 95% of the problem. I won't be going back to this Sonic. Order a large lemon slush at the drive thru. Got home and checked it since all I tasted was sugar s

Great food and service. We went to the one in Reno,Texas.

The owner needs to get the intercom system fixed at the Reno location in Lamar County. I would not blame any employee that works there if they walked out. You aren't treating your employees or patrons fair when you have faulty equipment that needs fixed immediately!! So grateful we have other Sonic options in Paris Tx...Reno is off the list

Super slow! Fries and tots were really greasy. Ordered dipping sauces, but none were included. Tried to get some, but after waiting over a minute for someone to answer the button, we finally gave up.