Sonic Drive-In

The shake looks like it had been sitting there for an hour. Barely any whip cream. Hardly a presentable shake. Not the first time I've had issues with them as well. I would recommend not going here ever. It's unfortunate Prairie Grove doesn't have many food/drink choices. Make your own shakes at home if you can. Their corporate office has already been contacted as well.

Ordered a medium pickle fry, wacky pack and a large coke. Waited 10 minutes after ordering ahead in the app. I didn't get a full order of fries, they only gave me about 8 fries.

Ordered the new "Pulled Pork BBQ sandwich" it came quick and the staff was good. However it had more sauce than meat. The pictures speak for themselves. Sad that they apparently have no oversight on what the employees are putting out to their customers. I understand it's mostly high school kids working but who gets held accountable? This location is trash and has been for a long time but it's the only "fast food" in town. They are making you look bad SONIC and you should take care of it... all I can do is complain along with the countless others.

Last week I ordered a triple smasher hamburger. The price with tax was 6.73. just charged 8.83 and the patty was razor thin. Guess I am not going to Sonic any more.

This review is in two parts. First, regarding the local carhops and staff: they consistently go above and beyond. Every visit, their service is exceptional and far exceeds expectations. Local customer service and food service both deserve a full 5 out of 5 stars. However, my concern is with Sonic as a company. What was once a place known for good value has shifted toward a disappointing trend, being charged extra for basic condiments, and even then, it’s inconsistent whether those items are actually in the bag when you get home. Additionally, the change to the drink discount system (removing 1/2 drinks all day in the app), now tied to the rewards program instead of being app-wide, removes a key reason I used to choose Sonic over other options. Corporate decision-making seems to be erodin