Sonic Drive-In

I ordered lunch for me and my family through the app. I arrived, pulled into stall 3 which (per the photo) you can see is directly in front of the door. I checked into that parking spot on the app. 45 minutes go by and no one brings me my food. They were very busy in the drive thru so I tried to be patient but eventually I’m going to be late to work. I have to wave down a worker to go check on it. He comes back and tells me that a woman came to the door to pick up and because she didn’t speak English they assumed she was me and gave her my order, despite me being parked right there. What’s the point of checking into the stall on the app if workers are going to completely ignore that and just hand my order to whoever walks up? They remade my order and upsized my drinks which was nice, but i

I live a couple of blocks away from this restaurant and I've tried to give them more than one opportunity for Speedy service. Today I waited in excess of 20 minutes for a pretzel and a sweet tea that I ordered online and came to the mobile pickup stall number two to get my order. After 20 minutes I knocked on the door and asked them where my order was and I was told that it was on the way. The app clearly states that it's a 5-minute wait to pick up an order from the time we park to pick it up. After a few more minutes a staff member came outside with multiple orders on one tray and delivered them to each of four different cars. This is a consistent service failure at this location. I will purposely go out of my way to go to any other Sonic within a couple of miles of my house in order to n

I pulled in at 8:30 to stall 1 to mobile order 2 milkshakes and 2 slushes to take home to my family. I placed the order at 8:31, and it said the order would be ready at 8:36. The whole while a bunch of your employees were standing around mingling with the cars laughing and smoking and ignoring everything else. At 8:53 I still hadn’t gotten anything and honestly was wishing I had driven off except I’d already paid. I finally went to to door and someone begrudgingly asked what I had so I showed them my order and they said “oh” and went inside and grabbed a drink holder full of my 4 drinks that had obviously been sitting as the milkshakes were visibly melted. I’d have asked them to be remade but I was afraid that would take 20 minutes also. So disappointed in this Sonic. I won’t be back.

Placed a mobile order for 3 sonic blasts and waited 25 minutes after arriving in the mobile pickup spot before we finally received them. Meanwhile we saw multiple employees going out to smoke while we waited. This seems to happen more often than not at this location. We’ll be spending our hard earned money elsewhere from now on. If you want your food in a timely manner, don’t visit this location.

Time to find out how to report this place. Omg.. just.. don’t eat here. Remember as well, it is always a reflection of the management and owners. They are in charge of training. The man working tonight was so friendly and fast, he deserves a raise!! the young lady was short and extremely rude for no reason… can’t believe the man was so cheerful and friendly when he has to work with her all day. I’ve worked the same jobs so there’s really no excuse. I got two very burnt grilled cheeses, stone cold bbq seasoned tots, except they weren’t “seasoned” they were coated in wet bbq sauce…?? Why?? My sons food was burnt as well. He just ate a hole in his toast and moved on. Wasted our hard earned money on bad food AND the lady was rude??? This place is awful. We go to sonic all the time, but not th