Sonic Drive-In

Very good customer service at this Sonic here in Hays Kansas. They weren't sure about something on the order so they came outside and made sure it was right. The food was pretty good too and they even gave me extra coupons for the inconvenience. Really good management and staff at this Sonic I would give him 10 Stars if I could. It was nice gesture that they gave me those extra coupons. This Sonic the employees need a raise. Or at least a party to celebrate that they are good workers. This was fast food done right. The chicken sandwiches were very good and so were the hot dogs that my son got

I come to this sonic a lot for the cheap drinks but I think I’m giving up after what’s happened the past several times I’ve been here. I can’t remember what day but I came here a little while ago and one of the assistant managers tried to tell me the system was down and they didn’t get my mobile order so it wasn’t paid for. Except that it did take the money off my card. And then he just walked away without saying what I needed to do to get the order. Then about a minute later a car pulled up next to me and pressed the button and had no issues. So I pressed the button and someone very clearly answered the headset and then turned it off immediately. So I pressed the button again and a woman answered and was very polite and we were able to get everything figured out. Then this Sunday, April 2

Was a great experience, I believe our carhop was named Charity, she was so smiley and wonderful. As we were finishing our food in the beautiful outdoors though, a gentleman was walking around pulling trashes near the playground and was smoking and it smelled so terrible. Ruined the moment. No complaints otherwise. Thanks Charity, another car hop, and the kitchen for a great experience. Wish y’all still wore skates though…

I am disappointed with the consistency of the drinks at this location. For the past three days, I have noticed that the drinks have not been filled to the appropriate level. As a customer who visits Sonic twice daily, I expect better quality. Additionally, the vanilla cream Dr. Pepper is not prepared correctly, as the cream should always be added last to prevent excessive foaming.

One of the worst Sonic I’ve ever been to. They are usually out of items and won’t tell you until they deliver your items. Never have cheese sauce and will not let you know until they give you your pretzel. And then you ask about the latest drink and they are out of something. Their strawberry limeade’s lack in strawberry. We have gotten old bread on the smash burgers.