Shipley Do-Nuts

New Location with Growing Pains — Needs Service Tweaks ⭐️⭐️⭐️ (3 out of 5) This Shipley’s location appears to be fairly new, and while it has potential, there are definitely some kinks that still need to be worked out. There’s very limited indoor seating, which makes it clear this is intended more as an order-and-go spot rather than a dine-in experience. That’s fine, but even so, our order took close to 10 minutes to be prepared, which felt long given the light foot traffic at the time. It was also a Saturday morning, when you’d expect more staff and smoother operations. We were told they were out of a few items, which is somewhat understandable for a new location still gauging demand—but still disappointing. Service overall was slow and reactive rather than proactive. For example, we h

Terrible service and customer service! We only go there because my daughters love the donuts, but the service from the girl who works there is awful. She always makes us wait at the drive-thru and never gives us what we order! I've given her several chances, but her service is truly terrible, and she's rude!

Got some special donuts and good coffee! Fast service as well.

Ordered online for the first time and got less than good service. I sat there for 20 minutes after my order ready time waiting. Meanwhile I only ordered $25 worth of donuts. And they didn’t have all of the items I initially ordered. If I ever return I’ll most likely order at the counter for faster service. Hopefully they get additional staffing because they aren’t keeping up with demand.

Great tasting food and good service! My kids and I loving coming here before school!