Shake Shack Seaport

We came to eat after a date with my husband, after the club. While sitting here, we completely sobered up because: First: nobody served us and we’ve been waiting for our order for more than 30 minutes (!!!). Second: when ordering through their tablet, there were no number tags available, and nobody even came up to me. To speed things up, I had to take a number tag from the counter myself (!!!). Third: after waiting 15 minutes, I went to ask what was happening with our order, but again, no one came up to me, so I couldn’t even find out the status. Fourth: the table we had to sit at was sticky, and there was trash around — as you can see from the photos, nobody had cleaned all day. Fifth: when I asked again about our order and looked at the kitchen, it was dirty, and the worst part is that n

We ate here two days in a row and the food was consistently excellent. The burgers were incredibly juicy and packed with flavour, honestly some of the best I’ve ever had. The seating area is well laid out and comfortable, and I really appreciated the self-serve water station. We had some trouble ordering through the app and couldn’t redeem the free burger offer, but the staff went out of their way to help and matched the deal without hesitation. They were friendly, helpful and made the whole experience even better.

We came here for a quick food break. The Self ordering system made it quick and easy to order what we wanted. We grabbed a table number once our food was ready. A nice lady brought it to us and was very pleasant. We ate and left. For a quick bite to eat, it's definitely worth checking out. Good food and pleasant staff.

This place is a big “meh” for me. I was in the mood for a burger for lunch so I ordered a double cheeseburger with some spicy cheese fries and a soda. The burger was fine. Very much akin to what you’d get at Five Guys but not quite as good. The big problem I had was with the fries. Part of why my experience was frustrating was I the fact that that the “spiciness” of the fries was attributable purely to an insane thick clump of cayenne pepper dropped on the center of the basket, which meant that half the fries didn’t get any spice and the other half were so coated with cayenne pepper as to overwhelm any other aspect. The cheese was also tasteless. The fries themselves were surprisingly good but this combination left a literally bad taste in my mouth. Perhaps their dessert offerings make t

I usually love food like this, but everything I got was gross. The chicken had a fishy taste to it. The mayonnaise was odd tasting and the chicken was thick in one spot. The fries were okay. Definitely one of my least favorite fries. The shake was odd tasting and too sweet. Not worth the sugar and calories. Yuck. The prices are all a rip off. It wasn't even good at all.