Shake Shack Pinecrest

My chicken sandwich came back burnt as shown in the picture with how dark it is. I usually really enjoy shake shack but the sandwich was a little disappointing.

9/25. Chicken was small and dry, would have been more satisfied with some mcnuggets, literally felt like I wasted my time here. The cookie pieces in the banana pudding milkshake were too large for the provided straws, it was a chore to attempt to finish it. Food took 40 mins to make. I wouldn't go back if someone else was paying.

Terrible service. Order was marked as ready, but the food wasn’t sent out for another 10 minutes. The delay ruined the burger, which was supposed to be fresh but ended up soggy and inedible. I’ve been to a number of Shake Shack locations—this one is by far the worst. Honestly, even McDonald’s would have made a better burger than this place. Completely unacceptable.

Stopped in for a bite to eat while in pine crest today. First time having Shake Shack, quick service and food came out to us in about 5 minutes. Food was very similar tasting to Chick-Fila but with more options. Restaurant was pretty clean. Would come back

By way of good fortune, I had SS at 2 locations in 3 weeks -once at Cleveland Hopkins Airport and then again at Pinecrest location. Both times - 5 STARS! Their smash burgers are really good! They know what they are doing: burgers cooked Med with sone pink; thin caramelized layer of cooked meat on each patty is perfect, visible juice and solid flavor. It looks good and tastes even better! Fries are always cooked fresh and they're hot! Highly recommend. My only complaint is the amount of avocado you get on your burger - very sad amt for $2 - would fit on a small tortilla chip. For a $12 burger, you can do better