Shake Shack Kings Plaza

I love Shake Shack! Everything was consistent with their standards and they have seating options around , the location was very busy but the staff did their best to get the orders out.

I like the shakes here very much, what I don't like is that you spend $7 & it's never a full cup. It's like one inch below the top. I want a full cup for spending my money. They couldn't even get the order right. Today I simply ordered two shakes, one vanilla with a hint of chocolate & a regular vanilla. I specified just a little chocolate & more vanilla. When I got the order, it was as though I ordered a chocolate shake. I gave it back & asked for a refund. They don't take the time to focus & understand. The female worker I dealt with had an attitude. I felt like pulling those silly earrings hanging from each side of her nose. One star for service. She could've handled the situation in better manner. The first time I visited the New Hyde location, they got it right.

The food and customer service were excellent. It is one of the smallest Shake Shacks that I have ever been too with a max 29 capacity.

The food took long even tho there was no one in the spot (the blizzard just started so there’s no reason I waited 20 mins on fries and a burger) & when I finally got my food, they skimped on the fries and didn’t give me my side of sauce. Every other shake shack is better tbh just disappointed

The hospitality was great! All the employees were so nice! They took my food allergy serious and kept everything separated as well which is highly appreciated!