Shake Shack Ballston

I have come in multiple times and the staff is always professional and kind. In my pictures I ordered the Big Shack and it was amazing. Food is always tremendous in quality and now I’m getting hungry thinking about the burgers!

This is what to go looks like… I can understand if saving cost on material is a concern. However, that doesn’t seem to be the case given the bag is 3x the size of the food item. If you plan on walking even a short distance (3 min walk home for me) with your to go bag it’ll be exposed to the elements and cold. It’s only good if you eat it there. Not meant for to go.

I loved the customer service! The staff members smiled and were friendly and welcoming. They also went above and beyond to fulfill my order, particularly Julie and Stacey. This was my first time purchasing Shake Shack and the burgers were honestly delicious. I was a difficult customer to be honest, but the patience, down to earth friendliness. and “get it right” from the staff was commendable.

Update: Shakes have been less than ideal lately. They have been way too thin and I could tell it wasn’t mixed enough by the lump of vanilla custard and bits of ice. They also filled the cup less they used too. This place is the real deal. Delicious food, quick service, friendly service. Tom and Eric were especially friendly. It doesn’t get any better. Look forward to coming back.

Great location! Great food! And very polite staff! You can find plenty of self ordering monitors touch screen and plenty of power outlets in site! Free refill soda fountain and the view is great! In the heart of Ballston metro area! Thank you guys! Btw the shroom burger is delish!