Sardi's Pollo A La Brasa

I’m sharing this as more of a buyer-beware and customer experience note than anything else. I recently purchased food from Sardi’s in Oxon Hill and unfortunately found a small piece of plastic in my rice. I initially tried to email the store manager, Alejandro, but realized I had the wrong email address. Since I was already in the area the other day (I had actually stopped next door at Chipotle), I decided to swing by as a courtesy to make him aware. My mother owns a restaurant, so I know how important it is for owners and managers to be informed when something like that happens. When I came in, he examined the photo—which I completely understand—but then began questioning why the wrapper in the photo had “Tropical Café” on it. I had just moved back from Georgia and genuinely didn’t even

I've had Sardi's a few times. But this last time I had them, little was left to be desired. I was highly disappointed in the quality this time around. I ordered the 3 meat combo with two sides: Rice and black beans, plantains, chicken skewer, shrimp skewer, and a lamb chop. I'll start with the pros: The food is seasoned well and staff are friendly. The rice and beans were delicious. The plantains were good. The chicken skewers were good. The brussel sprouts and carrots are always a hit! The cons: Although the shrimp was seasoned well, it was overcooked. I can't stand overcooked shrimp. Some of the plantains were hard, needing to be cooked longer. Let's get into the biggest disappointment, the freaking lamb chop! The lamb chop was so tiny I barely saw it. The staff was kind enough to mak

The salmon is great! However, the portion is for a five year old, the white samon sauce is cold and we decided to carry out because it was too cold inside to dine in. The AC was on 0.

the food is good but the customer service is terrible. My family was trying to see what menu items best fit our budget for the day and one of the hispanic ladies there told my dad that she wouldn’t be this stingy with food if it was her even though she was not included in the conversation she inserted herself in our business. i dont think places like this should have people working front desk if they can’t be friendly or at least put up an act. horrible place to go because of the service you receive by the workers. very disappointed with this establishments choice of employees

Just left and was the only person in line , 7 people in the front and no one can take my order ? After saying something they made my plate with a attitude as if i did something wrong by asking for help . They sat my plate and still had me waiting , i ask so no one is going to wring me up , a lady finally help with a attitude. The atmosphere is so Negative , love my latinos/hispanics but this was poor representation on how you do business. I will never come here again. Recommending customer service training