Salvatore's Old Fashioned Pizzeria

First time I gave Ontario another chance (since it’s close by) since they were 45 mins late for a delivery. I did pick up and pizza was ready on time but clearly it wasn’t moved in the oven. Overcooked and significantly undercooked. Just atrocious for a 6pm Friday order…

This place has gone downhill since we moved out here 5 years ago. I keep saying "this is the last time I order from there " finally tonight it really will be. Our sheet pizza seemed like it was 5 hours old. Hard and cold and our wings had random chunks of meat and potatoes in them like someone just grabbed them out of the trash. Gross. I called and told them and all they do is offer to remake it or get a credit for next time, there won't be a next time because I'd rather not have food poisoning. How high are the people that work there to think that someone isn't going to notice chunks of random meat and potatoes in their box of wings? I get weed is legal now, but let's wait until we're off the clock before we start smoking and giving people food out of the garbage.

This is multiple times now that we have ordered salads and things have been missing. We ordered 2 salad and the didn't include half of the toppings. Additionally, I ordered soup with my salad and they did not deliver.

Worst pizza in Rochester. Every single time it is greasy and floppy... I don't understand how a single person enjoys the pizza here... A few other items are standard run of the mill items... but pizza.... It's worse than Jacks pizza, and that's saying something. Here is a picture of their "Thin Thin European style pizza." Would give 0 stars if I could.

I imagine chains are difficult to staff and even more difficult to hire workers who care. I come back for the subs, great bread. However, the past 3 times, spring 2025, my orders haven't been correct. I ordered Turkey and was given Ham.. another time, they swapped the toppings on the 2 sandwiches ordered. They seem to not care. Times are tough for shop owners, and I don't envy you, but come up with better training or incentives. Maybe add that "your sandwich was made by, persons name" sticker so your customers can award those for caring and making things right! Give cash bonuses for accuracy. One more thing, asking for a tip before I receive the food is insulting. Maybe the owners are the ones at fault for poor service. Make it a better place to work. Change the culture!