Ruiz McDonald's

Simply terrible experience at Westport. I arrived today with no one in the drive through, no one in the lobby and placed my order on the kiosk. Made a printer sound but no receipt. Had no idea what my number was. 20 minutes later the lobby is packed full of confused customers, the printer is not printing receipts, so no one knows what their number is, the counter worker is ignoring any questions, and the kitchen is only focusing on drive through orders. Got the manager's attention for about 10 seconds before she retreated behind the barrier to continue to ignore everyone in the lobby. What an awful experience McDonald's has become since I worked there in the late 90's. After 35 minutes, I left... $15 lighter and with no food. I guess I'll have to do a chargeback with my bank to get m

Around 9:40PM on 12/15, I went to pick up an order at the Brentwood location and was not acknowledged until I said something. The manager (pictured in photo) made a nasty remark about not wanting to help me and proceeded to be combative. He never stated if the order was coming out or not, tried to argue about the tone of my voice when requesting assistance, and then stated they don’t have a corporate line and that nothing will happen to him. If this is how people are treated simply for asking someone to do their job, then this manager needs some serious coaching and a thorough investigation. I have called Ruiz’s corporate line and the phones just ring and you’re sent to voicemail. I left a voicemail, so someone definitely needs to look into the incident at the Brentwood location.

This has to be one of the worst managed fast food places in St Louis. In general it seems that they are doing you a favor when they acknowledge your existence and actually come to the register to take your order. From what I have seen they are more interested in chatting with each other and checking their phones than doing their job. Today was no exception. I do not recommend this location whatsoever.

This company, Ruiz McDonald's (1300 Baur Blvd, 63132), over the last two years continues to send me emails that are intended for an employee (who must have a similar email address to mine??) I have written to numerous management email addresses at this company to ask them to DELETE my email address from their (often private) employee email lists. To no avail. Next step: I will be reporting them to the Better Business Bureau in St. Louis. Shoddy business practices, sending private employee emails to a random person in another state who has NEVER worked for any McDonalds, anywhere. EDITED on 9/13. After filing a BBB complaint, I was called by an employee of the company, who is now working with me to remove my email address from their systems. I think this is a resolution.

This place doesn’t even deserve 1 star. If there was an award for worst customer service, this location would win. I don’t usually write negative reviews, but I’ve given this location a chance time and time again given their close proximity to my house. Every time I come to get food, I swear it gets worse. The buns on my quarter pounder were hard, the fries are always cold, the workers are always yelling loudly at each other and not paying attention to the customers. I sat in the second drive through one for 15 minutes along with several other vehicles, before someone came over the intercom and said the second lane was closed. We pulled up to the window, told the lady at the cash register and she didn’t know who told us that, the second lane was definitely open. This place needs to do a L