Rosati's Pizza

We’ve ordered from this location plenty of times without issue. Unfortunately tonight’s order was subpar. My sandwich was so burnt and dry. It was inedible.

I had the worst experience with Rosati’s in Sandwich! I placed my order through the Uber Eats app early Friday morning before Rosati’s opened up. My Uber confirmation said that I should expect my delivery at 12:30 PM. I didn’t receive my pizza until 2PM. I work from home and I only have a specific window to take a lunch break. My pizza was delivered after my break ended. The time on my order receipt was 12:16 PM. I called and I spoke to a manager at 1:20 PM and was told the pizza would be delivered in a couple of minutes. I called back 25 minutes later and spoke with another manager. I was told by the second manager I would not have to pay for my meal. I have yet to see a credit on my account. I have used Uber Eats many times and never had an issue. I was told by the first manag

Just got a little lunch combo, nothing too special. I don't know who the girl with the nose ring is or the gentleman with the long hair, but both of them are super friendly and super cordial. Definitely coming back whenever I'm in the area next.

Customer service was terrible. Called due to our pizza being a disaster after delivered. Half the pizza was distorted, soggy, and greasy.They hung up 3 times. I was sent to the manager who asked to put me on hold to send me back to the front desk. The girl at the front desk said her manager would give us a credit after already waiting for an hour for our first delivery. I said we called for dinner not a credit. *Note we are looking to eat tonight. They said it's probably because you ordered extra sauce. I said it was grease all over the pizza box to the point the box was deteriorating upon touching it. Not to mention the other side of pizza was fine and the liquid wasn't red. Tired of businesses making excuses especially after paying a hefty price for this 16inch pizza. Update:

It's May 12, 2025, and both of our salad dressings were over 2 months expired. The Balsamic Vinaigrette expired on February 10, 2025, and the Apple Cider Vinaigrette expired on March 13, 2025. This was pretty disappointing. No restaurant should sell expired products to their customers, but with the higher prices Rosati's charges, it's even more unacceptable.