Rita's Italian Ice & Frozen Custard

I decided I wanted a treat on a rainy night so I drove on over to this location, knowing it’d have minimal to no line. I knew what I wanted for the most part immediately but had a very hard time finding the toppings menu. They used to be larger and listed on the menu overhead, but they’re now super small on the daily ice flavor sign on the ground now. It took me a good 5 mins while waiting to find it. The worker was pretty attentive to the 2 orders ahead of mine and when it came my turn, I walked up to the window and patiently waited for them to get off their cell phone. I asked for 2 items. One of them being a a twist sundae with hot fudge and peanuts. I received the twist, fudge and peanuts, but no whipped cream or cherry. And then when I asked for a lid, the worker huffed at me and mad

they hooked me up with spinkles from my doordash order!!!

My husband and I came to the Holland Rita’s location at 8:30pm. When we arrived, all the windows were closed despite the open sign being lit up. An employee was mixing some water ice with AirPods in. She turned her head and made eye contact with me and did not seek to help us with our order. 3 minutes have gone by and she still has not walked up to the window and a line is beginning to build. Finally, after 5 minutes I knock on the window and she reluctantly turns around to help us. Another employee comes around the corner that was in the back. When she came to the window I asked for a sample of the cookies and cream water ice and she says they are out of that flavor - then why is it still on the very easy to update magnetic board? I then ordered a frozen coffee as I had a free offer for o

Very good place, with custard always fresh, and a great selection of water ices. A friendly, and calm atmosphere. Great place to go to any time, to chill with friends.

After seeing the flyer making a big deal about this location opening February 1st, my son and I decided to go. We arrived an hour before closing and they had their shades pulled shut. The two young employees saw me standing there and told me they are closing early “cause they didn’t have many customers” (even though two other customers pulled up as I was getting in my car). I understand this…but maybe don’t close early the same day a flyer is advertising the store is opening February 1st and hours are until 9pm.