Rita's Italian Ice & Frozen Custard

On a hot day it's a great spot for a treat. The dogs got a small cup of vanilla custard which they loved. I got a water ice which honestly wasn't as flavorful as in previous years. I don't know if they are skimping due to the economy but wasn't up to their previous standards. However it was a hot day and the ice was cold so still worth a try.

There were only 2 workers there. One was organizing the cups and the lids over the water ice while the cashier had to ring customers up and prepare the order. The other worker should have at least make orders to get the line down faster. Water ice was very soft like it was melting. Im glad I wasn't taking anything home.

The franchise in Hamilton was closed 15 minutes prior to 9:30 pm. I had my children in the car and did not want to disappoint so I walk up to the window. When I knocked on the window at 9:15 pm the employees inside were cleaning and talking about me at the window but refused to answer my knocks at the window. This is not only rude to patrons at this location but also bad for your business as they refused money to this franchise. Going forward I will refuse to spend money at a place that allows their employees to run the business away in hopes for getting out of work minutes earlier. These young individuals should be ashamed of themselves for this behavior. As the franchise should be ashamed of their hiring process. I suggest these issues be addressed on all parties accounts. As I sat in fr

I love Rita's.They have the best assortment of flavored ice. The gelatis are outstanding. And misto's that you can mix diff. ices together with the custard. Please bring back the icecream cakes. We had one & it was the best ever! Thank you very much. Oh yes, when will the be open til 10pm?

Good ice cream. Pleasant staff..but ice cream shouldn't cost so much.