Rita's Italian Ice & Frozen Custard

I don’t know why this place is even open. It doesn’t matter if it’s winter spring or summer it’s always a problem when I go in there to buy quarts they never have enough of the ices I want. They have kids working in there that could care less . I’ve asked for the management’s phone number on several occasions they never give it to me. I guess if you’re a customer that just wants a single ice in a cup, then you’ll be fine but if you need any more 4 quarts or more, it’ll be a crapshoot whether they have it or not.

I had a wonderful experience at Rita’s Ice thanks to Destiny! From the moment I walked up, she was incredibly friendly and respectful. She greeted me with a warm smile and made me feel welcomed right away. What stood out most was how patient she was in helping me understand all the options on the menu. She didn’t rush me at all, and took the time to explain the different flavors and combinations available. I really appreciated how knowledgeable and helpful she was. It truly made my visit so much better. Destiny truly went above and beyond with her excellent customer service. She’s a great example of what it means to care about your customers. I’ll definitely be coming back! P.s She also wished me a happy mother’s day which definitely made my day.

ice creams great, but the young brunette girl that works the window could have a better attitude if she doesn't like people or her job she needs to quit. no people wont ever have a smile on there face 24/7 but this girl has a real attitude

One Star – Do Better, Rita’s! What a horrible experience. I expected better from a well-known name like Rita’s, but this location was a complete disaster from start to finish. The wait was ridiculously long, and not because it was busy but because the girl at the front had no clue what she was doing. Zero confidence, zero urgency, and clearly zero training. The young girl working at the front clearly had no idea what she was doing it honestly looked like she was guessing how the recipes went. That’s unacceptable for a brand like Rita’s. I had to cancel part of my order because I could see she was unsure, and I didn’t want to waste more money. Speaking of which, I already regret spending anything at all for what was served. To make it worse, the people behind me in line ended up walking

Unfortunately, there was a strange odor and the shop floor was not clean. I actually discarded the item I bought due to this since it became noticeable as I waited for my order from the window. Also, the cashier was not very friendly.