Rita's Italian Ice & Frozen Custard

I come here all the time, today there are new people in here that are rude and as you can see don’t care about how they serve the food. The young man who made my gelati wrong kept wiping it with a napkin, he put a dollop of custard on my gelati and when i asked for more i waited an extra 10mins for the woman manager to be rude and then aggressively hand me over a sloppy mess. Mind you, there are no refund so you just have to take their disrespect. I’ll never come here again and it’s sad because i really liked the owner.

This is my favorite location. The staff is always welcoming and patient. Ms Ivy and Ms Z took care of us very well today. Hope to make it back before the end of the season.

After today’s visit I will never support this establishment The two Owners are very rude And very combative. After waiting a hour in line to be served And another 20 minutes for my Italian ice. I was told I had to wait for green apple. After I watch the lady make one of my orders and proceeds to Make two other orders In front of me. When I asked for a Refund I was told they do not do refunds. After saying multiple times, I do not want it. I was told that a refund was going to take longer. After Getting the refund one of the owners aggressively put it in my hand. After saying to her that that wasn’t necessary She proceeded to walk up on me as the other owner held her back and when asked for both they names they ignored me. Once I yelled for their names they told me that they were both the o

The young staff gave great customer service. I was really impressed with the service that I received. Can't wait until the next time I visit. Keep up the good work.

I came to this location 8/5/25 the young girls are rude and dismissive. They made a mistake on my purchase and told me I still had to take it. When fixing the order, attitude was had and when I said thank you they had more attitude.