Rita's Italian Ice & Frozen Custard

Charlotte, NC · Ice cream shop

Rating
4.3/5
★★★★☆ 4.3
Reviews
20
Rank in Charlotte
#617
of 2166 restaurants
City Percentile
51%
rating percentile
Address
Rita's Italian Ice & Frozen Custard, 16631 Lancaster Hwy suite 106, Charlotte, NC 28277
Phone
(704) 542-2258
Website
www.ritasice.com/location/ritas-of-ballantyne-nc
Status
Closed · Opens 12 PM

Rita's Italian Ice & Frozen Custard is a restaurant located in Charlotte, NC. It is one of 2,166 restaurants listed in Charlotte. Its 4.3-star rating is above the Charlotte city average of 4.2 stars. There are 10 photos associated with this location.

About Rita's Italian Ice & Frozen Custard

Rita’s Italian Ice & Frozen Custard is the largest Italian Ice concept in the nation. With over 600 shops operating in 32 states, our popular chain offers a variety of frozen treats that will leave your taste buds wanting more! Italian Ice - our... More

Hours

Saturday12 PM–9 PM

Customer Reviews

★★★★★ 5.0 Spencer K Bailey · Jun 2025

Rita’s Custard and Ice is a consistent go-to for a cool treat during those hot Carolina summers. It’s your classic franchise-style setup, but this location has a little extra charm thanks to some genuinely friendly and well-trained staff. Every time we stop by, the place is buzzing—and for good reason. It’s clearly a local favorite. While the menu has lots of fun and colorful options, I personally gravitate toward their Ice Blenders and frozen lemonades. They’re refreshingly all-natural and don’t have the added dyes you’ll find in some of their other menu items, which is a big win in my book. Is it the best frozen dessert I’ve ever had? Maybe not—but it’s reliably good, quick, and hits the spot every time. For a sweet, icy treat with friendly service, Rita’s delivers exactly what you nee

★★★★★ 5.0 Bruce InCharlotte · Aug 2025

Mrs. K. knows her chocolate frozen custard, and her rankings are not handed out lightly. Over the years, she has sampled the best from Andy's, Culver's, and a few local spots, but Rita's consistently takes the top spot. It is not just nostalgia or loyalty. She genuinely appreciates the texture, flavor, and richness that Rita's delivers. We have looked for contenders, but nothing has quite matched the smooth intensity of Rita's chocolate custard. Today's visit was another reminder of why Rita's holds that crown. No toppings, no mix-ins, no distractions. Just a clean, classic serving of chocolate custard to go. The staff was friendly, and the portion was generous without being over the top. Back in the car, Mrs. K. allowed me one spoonful, and I savored it like a rare treat. It was velvety,

★☆☆☆☆ 1.0 KN Davis · Aug 2025

I went in tonight around 9:15pm to get ONE Italian ice cream , they close at 10pm. I felt that was plenty of time left to be considerate of the staff and closing time. I was greeted with, “do you know what you want” in an incredibly rude tone. Not a hello, not a smile, nothing. I haven’t been there in a long time and I was already taken so off guard by that, I quickly said, can I have a large vanilla with chocolate chips. I didn’t specify Italian ice or custard but I was right in front of the Italian ice looking at the flavors when I stated what I wanted. I start to notice her getting vanilla custard so I politely said that I actually wanted Italian Ice. If I’m gonna pay 7 dollars for something, I would like it to be what I actually wanted. Once again with major attitude, she goes about m

★★★★★ 5.0 Humble Mom12 · Aug 2020

Visited today for the first time and was very pleased. My son enjoyed a Vanilla cone which was nicely presented. His comment was it was very creamy and he would gladly come back soon. I had the sugar free Mango/Peach which was refreshing but I would go for the regular next time. The girl who helped us was very patient and friendly. I thought the store looked clean and well kept.

★★★★★ 5.0 Nirm Patel · Aug 2019

Nice clean establishment with very friendly staff, loved the custard and Italian ice! We were offered many samples to make our choices. We stopped by late in their last hour before closing and we never felt rushed. We sat outside on their patio tables and the weather was amazing making the trip to get a cool treat after a hot day that much more special!

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Assistive Hearing Loop

Services

Ice cream shopDessert restaurantDessert shopSundae restaurant

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This listing is informational. Contact the business directly to verify credentials, services, and availability.