Rita's Italian Ice & Frozen Custard

I usually love this Rita’s but not today after paying $1 for a shot glass of whip cream for my dog. When I asked the lady and told her I previously got other larger cups full she proceeded to tell me “ well we all do it differently here “, than told me these two cups are the same size. I would have paid $1 for the other cup, She made no solutions to fix it, I’ll never be back here with my dog again. Absolutely rude.

I usually really love this location, but last week I asked my friend to pick up a pack of their custard sandwiches. I couldn't believe the price for 6 ice cream sandwiches is now $34 and they weren't even filled to the edge of the cookie. I would have brought them back for a refund but I had already eaten one :(

Do Not Patronize This Location! This Rita’s location is awful! Today is the first day of spring, and as always, Rita’s is supposed to offer free water ice. I typically use this opportunity to try the newest flavor and decide if I’d like it throughout the season. However, when we arrived, we were shocked to see only three unusual flavors available: Peach Ring, Red Sour Patch Kids, and Watermelon Sour Patch Kids. When we asked if those were the only options, the employee at the window rudely responded, “Yes, the only free ones. The other flavors are available for purchase.” I was floored! On Free Water Ice Day, they deliberately limited the selection to the three least appealing flavors—ones that many people wouldn’t even want. This feels incredibly shady and like a blatant attempt to for

The good news: great shop, great Italian ices and other frozen treats. The bad news: no prices posted despite significant increase. 3.25 for a kid-sized Italian ice. 😔

I ordered a "large" custard. $5.25. I was surprised to see a very small amount of product. When I asked about the quantity, I was told that a large is 5.5oz and a small is 4.5oz. I also had to prompt the cashier for my change. There will be no repeat business from me. I did a little research on frozen custard cost. Based on weight and without considering overhead like labor, electricity, rent, machine cost, and franchise fees, I received .35 cents of product for $5.25. In summary, I believe I paid about 15 times the cost of the product alone. There are likely better choices out there that may be more cost effective.