Red Robin Gourmet Burgers and Brews

We went to Red Robin for my one and only 65th birthday lunch. We needed to go someplace where there was gluten-free food available and we appreciate the fact that Red Robin does. For most of the time we were there it was us plus one other table in the whole restaurant. You would think that would lead to good service, but you would be wrong. We ended up with empty glasses and we finally stacked all the empty plates so that she would maybe get the hint to take them off the table. I ordered the Smoke and Pepper Burger, which was delicious and I also ordered a strawberry milkshake which I got as a birthday reward and it was also yummy. However, the big french fry that was laying on top of the french fries in my basket came complete with a fingerprint shoved like someone grabbed it and pushed

Now everyone knows Red Robin is known for its bottomless steak fries. Well, let's just say that doesn't seem to be the case anymore. We were quickly seated and promptly asked for our choices of drinks. We provided said request for drinks, and I requested fries. What we were brought was our drinks and a basket of cold fries that I'm almost positive were cooked during rush hour and left there until someone asked for them. The basket was short on fries, but no problem. It's bottomless. The waitress comes back to take our order. We provide it, and she proceeds to go do her own thing while we wait on our food. Never once did she come back to refresh our drinks or get us more fries. So, 20 minutes go by, and we have absolutely no food, just drinks. Then, when the food did get there, it was eh, s

Fourth time eating at this location. Only one time have we had good service. This was not one of them. Waited forever for some fries, they did not bring the right condiments. Why is this place so slow especially when the only option was to be seated at the bar area 10 min to five. Fries were cold, chicken was dry. Then the whole reason I come is the honey mustard and was informed that the regular honey mustard was not available and they served something that looked like great value honey mustard dressing for a salad. Worst experience ever. Will not be returning with these odds.

Store smells dirty. Very slow service. No napkins. Fries mediocre. Usually pretty good. But service 2/5/26 absolutely awful. Waited 10 minutes to be seated. Only ones in restaurant. Poor service. Probably won't be back. Not for the price of food and horrible slow service. Here at 4:32pm.Had to send my burger back it wasn't cooked through. Took 15 minutes to get my burger back. Asked to take it off my check. Completely disgusted. Will not be back.

Great burgers! Service was great! Totally recommend it!