Publix Super Market at Edgemont Town Center

I never thought I’d have the greatest customer service experience at my local Publix deli — but CURTIS IS AMAZING!!! He had such a great attitude — down-to-earth, friendly, and highly professional. I never felt like I was asking for too much, and he even made suggestions that made my simple wrap order a better experience. Employees like Curtis deserve promotions, recognition, and raises. Thank you, Curtis!

When I needed matzo meal for Hanukkah, they came through. They even had fun fuzzy Hanukkah socks and racing dridles which I had to buy for a friend's Christmas present. (I know, different holidays, but he'll dig them nevertheless.) Produce department also very helpful.

Excellent guest services. Needed balloons for my daughter event. Ms. Tina came over and was very pleasant and helpful. She blew up my balloons after getting the tank changed out in no time

I had the worst experience ever at this location with the cashier name Reginald. This was not my first encounter with Reginald. This particular visit, when I approach Reginald, I asked "How are you doing tonight, Reginald(after reading his name tag)? He never looked up at me. I then asked him again, and he replied rudely $9.49! So, then I said "Mr Reginald, I asked you a question." He then stared me in the face, and rolled his eyes in the back of his head. I mentioned it to the supervisor/manager, and he claimed he would speak with him, with a smirk on his face. I frequent this location 2 to 3 times a week. I have never experienced this lack of customer service here before. I would suggest putting him in the back of the store where he does not have to interact with customers. I

IMO this store is poorly managed. It is my neighborhood store. The produce does not seem as fresh as in the other two Publix locations I frequent. It seems like cash registers are understaffed at very busy hours. Also, the delivery seems very slow and not too attentive. This is becoming my emergency location. I shop either the Vestavia or Gardendale locations.