Potbelly

I just left the potbelly restaurant in Lake Bluff and this is what my “Hot” sandwich looks like. Unmelted cheese. Very little meat, and fell apart as I opened it. $21+. Wow! I should have known when the sandwich wasn’t hot to the touch. Very interesting coming from Lake Bluff. I wished I had read the reviews before going to this place. If you’re not going to compensate me with a refund, then save your “sorry for your experience…blah blah. You need to be in your store monitoring your employees work ethic. Maybe it’s a reflection because there is no way this should still be happening after 5 months of negative reviews. If you don’t make changes, your employees are going to cause you to close down. Step it up.

Fix your front door. Every time someone enters the building, the doors get stuck on the ground out front. Well it’s wintertime and very uncomfortable trying to dine-in when the door is propped open 3 feet while it’s 20 degrees and windy. Also, you should have someone regularly cleaning off your tables. 4/5 tables needs to be cleaned by a customer before being used.

I seldom leave reviews. This place earned it We went through the drive through, ordered 3 sandwiches, two small soups, and one small and one full salad, $72. They took payment, didn't give us a receipt, and asked us to pull forward. After several minutes at the end of the drive through, another car was coming out so we pulled into a parking spot. 25 MINUTES LATER with several customers who came after us getting their orders and leaving, still no food so one of us went inside to ask about it. The person at the counter said sorry they are still putting it together. But they were taking other orders in the restaurant and doing those first and just doing ours one piece at a time in-between. Ten minutes later (35 MINUTES TOTAL) we finally got our food, or so we thought. As we're about to driv

If I could give this place 0 stars I would. I went in today 7/26 around 2:30 with my boyfriend and ordered one strawberry shake and one fountain drink and two cookies, when we first walked in no one greeted us and we could see about 4 employees in the back just chilling and looked like they were eating, finally this one guy came to take our order and didn’t say anything to us and just left. We were waiting because I wanted to use my rewards but he just left us and didn’t even make the shake. So we got tried of waiting and left the cookies on the counter. Like seriously all those employees standing in the back being lazy. People want jobs but don’t want to do the work. Horrible.

The toppings I asked for is completely different from what I actually got! I don't know if this is a racist thing or they just don't care. Do your job!!! ( Asked for everything except mustard pickles and hot peppers, only got lettuce and Mayo) 😿