Potbelly

Potbelly is my favorite sandwich shop. The food here has always been really great, but their Diet Dr. Pepper tastes horrendous each and every time I’ve gotten it, which today is the last time I’m attempting to order probably any soda from this location. I had to swing by a different restaurant to get a drink.

I’ve visited this location several times before for lunch. Today there was miscommunication among the team making my orders. I was very impressed by the leadership displayed by the manager on duty. She was completing a task at the time, overheard the problem and immediately came over to correct the situation and reassured her team. She made it not a problem at all! Thank you Shereese for your warmth, attentiveness, and kindness to me and your team.

I was out and about running errands and also voted for the upcoming elections so after all the work was completed I was super hungry! I saw this Potbelly and dined in for lunch. I ordered the following items - 1 Tuna Salad Sub w/ extra Hot Peppers - 1 Zapp’s Mesquite Bar-B -Que Chips - 1 Oatmeal Chocolate Chip Cookie The total for all the items came out to be $14.34. The Customer Service was Fast and Friendly. Standard Potbelly Ambiance which is maintained very well.

If I could give 0 stars I would. This is the one and only time I’ve ever left a review. I came in and ordered my BLT with no tomato. They not only repeated back to me no tomato but I said it twice. They all giggled and whispered behind the counter making me feel weird. It was like a group of bullies. Only to come home to extra tomatos on my sandwhich. I have social anxiety already, I was having a bad day and for some reason they thought it would be funny to pick on me. I went back a handful of times because I really do enjoy Potbelly’s but every time the customer service is worse than ever imaginable. Being made fun of by all the employees is a weird experience. Kindness goes a long way.

Order a sandwich with bacon, get no bacon. This is not the first time this location has messed up my order. Definitely won't be going to this Potbelly's in the future. Edit: seeing how many bad reviews this location has should've been a red flag in retrospect