Potbelly

I have been ordering potbelly’s since I was in high school and today was by far the worst meal I ever received from them. I ordered a turkey sandwich with caramelized onions and they gave me raw onions. If you want to be lazy, just leave the onions off. Don’t give a customer what they didn’t ask for. To make matters worse, I ordered the chicken pot pie soup like always and I’m still looking for the soup under a mountain of pie crust. Whoever put this order together needs to go back to training because lackadaisical is an understatement.

I order catering from here frequently, and they are always amazing and do a great job. Especially Reda and George, they are always helpful and make sure the food is ready on time for pickup. Thank you to the whole team!

I got an insane amount of lettuce on my sandwich for a pick up order and no chicken in it. I had to call 3 times to get a response. This has happened before, but I dined in the first time so it was immediately replaced. Only had this problem twice but considering that the food is pretty plain anyway and getting more expensive, I don’t think it’s worth it to come back. They offered me a refund right away once I got hold of them though!

I’ve become a very frequent customer at this potbelly and I am a fan of their sandwiches and cheddar soup. Anyways, on February the 13th I ordered a veggie melt, I was really enjoying it until I saw a hair hiding between the veggies and bread... It was a dark, straight hair, definitely not mine. I needed to get this off my chest. I’ve been thinking about the hair for the past 4 days. Here’s the pic I took.

I love this potbelly and it's very efficient! Also I had a problem with my sandwich before so I left a review and within a day, they reached out and made it right! Thank you to the manager Ridha for the great work! Love this location