Popeyes Louisiana Kitchen

I placed an online order. I dont like fried chicken, but my daughter wanted it, so i relented. I ordered tenders because I figured I could drown it in sauce. Picked up the order and got home. Once home, I noticed no sauce at all. No silverware or napkins either. Good thing I was home, otherwise my daughter wouldn't have been able to eat the mashed potatoes she ordered. The fries were cold and they didnt fill the soda all the way. I could understand 2 inches, but this was at least 4. I called and was advised they'd give me a few replacement tenders. Overall, not a great experience.

So I decided to stop for lunch here and get a coke with light ice. First off it has a full cup of ice and the coke wasn’t filled all the way up. Christopher was rude and didn’t say thank you or nothing. I’ve been in customer service for years and this was appalling. I will say that Dee who works there is much more jovial and can follow instructions and thanks the customer and tells them to come back.

I'd stay far away from this Popeyes if I were you! So I went thru the drive thru for lunch today. I ordered 3 piece tenders and fries, and shrimp with cole slaw. I paid, drove home, and realized it was the wrong order. I called Popeyes and explained their mistake. The guy who answered said, "yes we realized it was wrong after you left". When I asked if I could come back later today to pick up my correct order, I was told I'd need to bring back the food from the incorrect order. I said, you want me to leave the food here to get cold and gross when I'm hungry now and I don't have time to come back now so you can correct this? I was told that's how they could prove to the manager that the order was wrong (I didn't have a receipt). I said, but you just said you knew it was wrong, can't you ju

Clean restrooms and dining area. My food was delicious and the staff was friendly. Easy accessibility with plenty of parking. My only complaint was they were out of Diet Coke.

I love Popeyes. This is NOT in any way shape or form- Popeyes standard. The shrimp was something bought from somewhere else and deep fried in the Popeyes batter. Come on man! Don’t ruin Popeyes! PS- Chicken sandwich was great!! Dont cut corners Sunnyside Winchester Va