Popeyes Louisiana Kitchen

Jan 17, 2026 update. I returned to the restaurant later that same evening and the manager apologized and offered to replace the whole meal on the 17th. When I returned, the manager made good on his offer, but I didn't want a whole meal. I only wanted and accepted the missing items. Jan, 16, 2026. I drove 26 miles round trip and this location didn't get my online order right. Look at the receipt, look at the chicken. Not a wing or leg to be found. I have lost all trust at this restaurant, now I have to open the box, count the pieces and make sure I have the correct pieces before I leave the store. Totally unnecessary! Tried calling the store, got a constant busy signal.

Both my husband and I ordered cheese and mac and neither of us got it. Unfortunately we didn't check until we got home. They also didn't let us know they didn't have the drink I ordered until we were at the window to pay. I would have changed my order to something without drink. At the window when I said to take the drink off my order since they didn't have what I wanted they just said my order comes with a drink. The biscuits did not taste good either. I would not recommend this restaurant.

UPDATE: Filled out the web form I was told to fill out. Still no resolution to my damaged property. Not even a response. I order my food to be delivered. The delivery guy (who worked for Door Dash) started yelling at me when I told him the instructions were to leave it at the door. Then he backed over our mailbox. It’s on video. I lodged a complaint with Popeyes. They escalated the issue the told me I need to take it up with Dopr Dash and ghosted me. Door Dash doesn’t have a record of my order because they were a sub through Popeyes. I will never eat at a Popeyes again.

My number one got to fast food fried chicken 🍗 spot. Favorite dish is the red beans and rice. Brings me back to my days in Pascaglula Mississippi in the 90s.

Food was stale and not salted, service wasn't slow, it was just... weird? They said drive thru was down, thrpigg the drive thru, so it wasn't actually broken, they just didn't want to do it. Not exactly friendly inside either, it was sort of the McDonald's effect: people who interact with you without saying anything. I expect better...