Popeyes Louisiana Kitchen

New Britain, CT · Chicken restaurant

Rating
3.3/5
★★★☆☆ 3.3
Reviews
20
Rank in New Britain
#118
of 146 restaurants
City Percentile
16%
rating percentile
Address
Popeyes Louisiana Kitchen, 587 Hartford Rd, New Britain, CT 06053
Phone
(860) 438-6735
Website
www.popeyes.com/store-locator/store/restaurant_879813
Status
Closed · Opens 10:30 AM

Popeyes Louisiana Kitchen is a restaurant located in New Britain, CT. It is one of 146 restaurants listed in New Britain. Its 3.3-star rating is slightly below the New Britain city average of 4.1 stars. There are 10 photos associated with this location.

About Popeyes Louisiana Kitchen

Swing by your local Popeyes at 587 Hartford Rd and treat yourself to our awesome New Orleans-style menu. We’ve got wings in 6 delicious flavors, crispy fried chicken, perfectly seasoned chicken tenders, and our famous chicken sandwich that you’re... More

Hours

Saturday10 AM–2 AM

Customer Reviews

★☆☆☆☆ 1.0 Lisa Middagh · Dec 2025

Chicken was raw, manager refused to refund order. I asked if they temp the chicken before serving her response was this happens sometimes. While trying to get our money refunded another customer also came in with raw chicken. No disregard for the health and safety of those they’re serving food to.

★☆☆☆☆ 1.0 shoshana pursley · Oct 2025

This is the worst Popeyes I've ever been to. We stopped in for a late dinner and were the only people in the drive-thru or the restaurant. For some reason the girl taking our order messed it up like 10 times while I was giving her the order. I kept having to repeat myself and then she would repeat it back, but incorrectly. I don't know why it was so complicated to get a strawberry Fanta but this woman kept saying Coke. It's even on my receipt as a Coke. I also had to repeat coleslaw for one of the sides multiple times. Then we were told to pull forward and, when we got to the first window, we sat there for 2-3 minutes with no one there. So I thought maybe I needed to pull to the second window and, once I got to the second window, I saw her lean out the first window and yell at me to back

★☆☆☆☆ 1.0 Jeff · Jan 2026

Fries were cold. Ordered my kid a classic sandwich they gave me a spicy one. I ordered a frozen lemonade and got a strawberry lemonade. I said I would pay the difference to just have what I asked for, and the lady said "no, this is what comes with it". She dident give me a receipt so I cant complain to the company. Stay away from this restaurant. Theres another one 2 miles away that's way better.

★★★★★ 5.0 John Barosa · Mar 2026

Incredible service, even better food. Pairs nicely with a couple brewskis. Had to thank god before I had this meal.

★★☆☆☆ 2.0 LCS · Oct 2025

Purchase 4 piece chicken 2 sides ( Mac & cheese and coleslaw). Talk about disappointing. Chicken bland and water flavor. Sides seemed to precaned pucks, seemed like playdough.

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Wheelchair Accessible Restroom ✓ Wheelchair Accessible Seating

Services

Chicken restaurant

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This listing is informational. Contact the business directly to verify credentials, services, and availability.