Popeyes Louisiana Kitchen

This location is fascinating. It operates in two completely different dimensions. Sometimes? Five-star service. So friendly and efficient I start looking over my shoulder like… is this a hidden camera show? Did I win something? The chicken’s hot, the biscuits are buttery, the energy is immaculate. It’s beautiful. And then there are days like today. Today I was “yeah, yeah, yeah’d.” You know the tone. The rapid-fire head nod. The “I got it, I got it.” The confident reassurance that absolutely everything is handled. Spoiler alert: it was not handled. Half the order missing. The vibe? Somewhere between mild annoyance and “why are you here.” And listen… mistakes happen. We’re human. I’m not mad about a missing napkin. But the red beans and rice? Oh no, girl. You didn’t.

Would give zero stars if I could. Waited over 20 mins for my food to start off because they never told me when ordering that tenders weren't even made, then ended up giving me the wrong ones anyways. Meanwhile during my wait I asked if I could have something else I meant to order instead (different chicken on the same coupon for same price) and was told with an attitude by the manager that it cannot be changed because it was already rang through the system one way with the code. Umm if its the same price, why would it have needed to be re-rang in the register? Just switch the chicken. After waiting that long they STILL didn't give me the correct order. Left and noticed literally half my order was missing and had to go back again! The little "manager" Tay or whatever his name is with the sm

Like other reviewers, if I could give zero stars, I would. I just waited in the drive through for a good 5 minutes only to be told there is a FIFTEEN minute wait on ALL chicken! I asked, “How can a chicken place have NO chicken.” This girl was as the rudest I’ve encountered in quite some time. She told me she wasn’t going back and forth with me and did I want to order or not? Proceeded to open the drive through window and have more to say as I drove off. But here’s the bigger issue…there is literally no way to speak to a customer service rep—just their chatbot. This restaurant has multiple very poor reviews, and nothing seems to be changing. Popeye’s doesn’t care about customer service. I won’t be patronizing them anymore, but it won’t be until many of us get fed up that will they even c

I honestly never feel the need to leave bad reviews. I’ve worked in food service before, so I fully understand how stressful and chaotic it can get when you’re short staffed. I try to give grace whenever I can. But this experience was actually insane. This was my first time trying Popeye’s and I was genuinely excited to try it. I really wish I had read the reviews for this location beforehand. That excitement disappeared immediately. We placed a mobile order ahead of time specifically so we wouldn’t have to wait, and still sat there WAYYYY past our scheduled pickup time (over 20 mins, and we placed the order about 30 mins beforehand). From the second we pulled up, the attitude was awful. The employee at the window kept complaining to us about being short staffed. I understand being stresse

Where do I start, we ordered online about an hour before we actually got our food. When we arrived we were told to pull up to the trashcan (which is where we sat for about 30 minutes) as the person who was taking our order was literally entering the building through the back door and told us she had to make it all. It’s an easy order we had 2 spicy sandwiches, 1 classic sandwich, 1 bacon and cheese sandwich (in which the cheese and bacon were old), 3 piece tender box, an extra biscuit, and an extra fry. We didn’t get the fries or the extra biscuit and on top of that long wait the food was old and very inedible. I wouldn’t even feed it to my dog. The tenders were old and to be honest one of them was not even chicken it was old batter or breading (see pictures) this would be different if i