Popeyes Louisiana Kitchen

Got Popeyes for diner this evening. I decided to try their limited time/seasonal classic fried Flounder Fish Sandwich on a brioche bun. It was pretty good, while it was hot. The Fried Pickle Chips were ok, Mashed Potatoes with Cajun Gravy was pretty good but lacking the gravy. Fries in a sealed container with Chicken Tenders and Shrimps, the condensation made the fries soggy. The Mango Lemonade was very sweet (after mixing), it needed the proper ratio.

I have a love/hate relationship with Popeyes. I really do love Popeyes, but my experiences with customer service staff and quality of chicken has not been the best. Today however that changed. I went to the Popeyes at 13051 Lee Jackson Memorial Hwy, Fairfax and had one of the best customer services experiences. I was a walk in, because my drive thru experiences did not yield the best quality chicken. Her name is Doris and she was fantastic! She was informative, kind, treated me like a human being, and steered me to the app to order because that's where the best deals are.(I already had downloaded the app, but previously ordering through the app elsewhere resulted in the discovery of dry, overcooked chicken upon opening the box once I got home). I ordered through the app, waited for my ord

I went last night and ordered just chicken legs and just beans, no rice, and what a surprise when I got home they didn't just put legs in and they put rice in the beans when I asked for just beans.

I am absolutely appalled by the service at this location. I placed a mobile order (Order #48) using 300 rewards points. The app clearly showed "Order Completed," points were deducted, and I had the receipt. When the staff claimed they couldn't see the order, I asked for a manager. The manager made me wait for over 20 MINUTES, only to come back and tell me they wouldn't give me my food. I showed them the app screen proving the transaction was done, but they completely dismissed it To the Owner: Your manager lacks basic problem-solving skills and respect for customers' time. Instead of honoring a valid receipt or fixing a system glitch, they chose to argue and send a customer away empty-handed after wasting their time. Essentially, your store took my points and gave me nothing. This is the

Across 2 year's time I have visited this popeyes about 4-5x and of those times, 3-4x I've been served reheated, old, stale, bad chicken. Several reviews on this store report the same thing and it is painstakingly clear that the owner's apologies are worthless. Nothing has changed. I purposely waited 6+ months to see if you guys would get better and after today, you've gotten worse! I am reporting this store to the health department. You are clearly selling unsanitary and potentially poisonous chicken to your customers and as far I'm concerned STEALING people's hard earned money. NO MORE! This location needs to be shut down!