Popeyes Louisiana Kitchen

Just went through the drive-thru with my son. Ordered a spicy sandwich plain and a 5pc tender meal. The woman taking our order was impatient and rude, and didn't ask us what sauces we wanted. I parked and went in to ask for my sauces. I went back out and my son showed me his sandwich was not only not plain, but there was a DEAD FLY embedded in his bun. I went *back in* and politely showed a different employee the sandwich that was supposed be plain, and quietly pointed out that there was a dead fly in the bun (there were other customers present and I was trying to not put them on blast in front of everyone). She didn't even respond about the fly, she just said "so you want it plain?" I said yes, and repeated the bit about the fly, pointing it out in case she had heard me. She completely ig

Ordered a 9-piece family meal and five of the pieces were thighs without being asked or told. I don’t eat thighs like that. Chicken was dry and overcooked, and the order felt careless. This location is poorly run and needs better quality control.I won’t be back.

I purchased a 12-piece spicy tender family meal, and after getting home and opening the order, the issues were immediately obvious. The chicken was severely overcooked and unusually small—some pieces were no larger than chicken nuggets. This is not acceptable given the price of the meal and does not meet basic expectations for quality. Additionally, we were asked which condiments we wanted, clearly communicated our choices, and none were included in the bag. If customers are asked for condiments, they should be provided. This is a basic part of order accuracy. The overall quality of this meal did not match the price paid. If staff are unable or unwilling to meet company standards, that is a management issue—not something customers should be paying for. Due to this experience, I will no

This is an edited review. I initially posted because a mobile I placed through the app never reached the store apparently. I was running into issues with getting a refund but I was able to get one finally after talking with the support team for over 2 days. Anyone who uses the app beware that the order might never actually get sent to the store even though it shows order placed on the app. You're in for a headache after that when attempting to get a refund. And you will not get your food.

Received bone in wings when I ordered boneless. Drove back to get it fixed and the guy in the back was stating it wasnt boneless. So I yelled back to him it was in fact boneless and I could show my email with the details. I guess he thought I was lying and came around to check my phone. After receiving the correct chicken realized they were old.