Popeyes Louisiana Kitchen

Austell, GA · Chicken restaurant

Rating
3.2/5
★★★☆☆ 3.2
Reviews
20
Rank in Austell
#90
of 130 restaurants
City Percentile
23%
rating percentile
Address
Popeyes Louisiana Kitchen, 1830 East-West Connector, Austell, GA 30106
Phone
(678) 335-6997
Website
www.popeyes.com/store-locator/store/restaurant_83108
Status
Closes soon · 12 AM · Opens 10 AM Sat

Popeyes Louisiana Kitchen is a restaurant located in Austell, GA. It is one of 130 restaurants listed in Austell. Its 3.2-star rating is slightly below the Austell city average of 3.9 stars. There are 10 photos associated with this location.

About Popeyes Louisiana Kitchen

Swing by your local Popeyes at 1830 E West Connector and treat yourself to our awesome New Orleans-style menu. We’ve got wings in 6 delicious flavors, crispy fried chicken, perfectly seasoned chicken tenders, and our famous chicken sandwich that... More

Hours

Friday10 AM–

Customer Reviews

★★★☆☆ 3.0 Glennisha White · Mar 2026

Order 8 piece, classic family meal. But recieved no breasts thighs wings and legs. I wasnt told whether or not they were out of breasts or there was a wait. Disappointed in communication because I could've purchased a different order - given i was expecting 2 breasts as listed on my receipt. I have also noticed a change in the chicken where pieces are getting smaller and smaller than previously.

★☆☆☆☆ 1.0 Mike · Dec 2025

Pulled up to the speaker and was immediately told it would be a 6 min wait, no reason given. I agreed and proceeded to park in a parking space. After 25 mins waiting and observing the staff(at least 4 members) in the dining room eating as I’m waiting for my order, I decided to go inside and inquire what was the hold up. When I asked an employee where my order was they looked at me with astonishment and had no idea where my order was or why I was originally told to wait. After 5 mins of back and forth with now 3 different employees that had no idea where my food was the manager finally decided to get up and assist (she had been sitting there the whole time, and thought it was smart to tell me she heard when I was originally told to wait 6 mins because “she also has on a headset”) She procee

★☆☆☆☆ 1.0 Melina Montalvo (Mimi) · Feb 2026

I came to Popeyes and was attended by Ms.C the manager. She had the worst attitude and she was treating her customers and employees really bad. She was making smart comments trying to make fun of us for not knowing the menu well. Someone please investigate her, I’m sure all the employees would appreciate it as much as I would. She didn’t work with her employees At all. she was bossing them around YELLING at them. Teamwork is essential in a workplace and she clearly abuses her power as manager. I will be contacting HR until she gets her position taken away from her, thank you.

★★★★★ 5.0 Noetìn Kan Zasnemoore · Nov 2025

This was the most well-run Popeyes I've ever been to. The original place we were going to order from was packed as we drove by, so we stopped here on a whim for an easy meal for 5 people on 11/11. The young woman who took our order was so efficient about knowing what was available behind her and had a great attitude. While we were waiting on our chicken sandwiches and sides, we saw and heard the goings on behind the counter, and these didn't disappoint. I heard a woman, presumably a manager, remind an employee to be sure to put napkins and utensils in a drive-thru order. I saw a young man speedily deliver several meals outside on a cold night. We actually had to wait on one of our 5 sandwiches (ordering for 5), and we were told as soon as the issue was known, so we were informed, prepa

★★☆☆☆ 2.0 linda ellison · Mar 2026

I went to a popeyes on east-west connect in Austell Georgia and got a 3 piece dinner. First of all i asked for 2 thighs and a leg and they gave me 2 legs and a thigh, although shebrepeated the order to me. Second when i received my order it was in a bag when i ask for it to go and she said that what they had to do. Last, the chicken was very greasy like it had been reheated in the vat, and was greasy looking. I used 4 napkins and my hands was full of grease. It was very poor service and didnt live up to popeyes reputation at all.

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Wheelchair Accessible Restroom ✓ Wheelchair Accessible Seating

Services

Chicken restaurantCajun restaurantFast food restaurantRestaurantSeafood restaurant

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This listing is informational. Contact the business directly to verify credentials, services, and availability.