Popeyes Louisiana Kitchen

On Friday, February 6th, I went to pick up a food order for a customer through a delivery app. I presented myself at the counter with my cell phone showing the order I was there to pick up. A young employee told me that the order was incomplete because the mac and cheese was missing. I told her I would contact the customer to inform them about the missing item and ask if it could be replaced with another product. While I was contacting the customer and waiting for a response on my phone, the person in charge of the night shift came out and started scolding her employees for the long wait times for customers in their cars (20 minutes) and those inside the restaurant whose orders were still being prepared. She said they would have to wait to place their orders because she was trying to get t

Excellent customer service. My order had no mistakes. Young man with locs was very kind, friendly and courteous. Food was fresh and hot. Will be back at this location and would recommend!

The manager lady is rude. I ordered a 3 PCs chicken for my son asking to swap a wing with a leg when placing the order. The supervisor agrees that . After 12 mins wait (yes, slow service), the manager pulled my order and refuse to adjust the combo. She said " I am the manager, and substitution is now allowed" . Seriously? I ask for it before I placed the order. I won't go that Popeye again.

The manager of the store is so rude and mean! After waiting 15 mins for food I asked the employee "Is the food is ready?" The manager then came up to me and told me she will not be giving the food to me because I was rude with her employee? All I asked is if the food was ready or not since there were others who came after me and got their food before me! I wasn't even mean about it, I was just simply asking. Every time I go there, there is a long wait time. They never have the food ready and they make it feel like you are bothering them by just ordering and simply existing! I will never come back to this store and I pity the people who come and order here!!

Never get the orders in time. My order was scheduled to be picked up at 7 today and I arrived little earlier like 6:50, but it seemed like they did not even start cooking. It took even more because they did not even know how many boxes of wings that I was getting. Really unorganized and no one cares how long a customer had to wait. The same thing had happened when I made an order before this. Expected to be better, but nvm. This branch is no good as the rating obviously shows.