Popeyes

(Decatur ,IL) You could tell that this nighttime crew really cared about what they were doing, completely focused on the tasks, shouting out calls with ease and response heard was just as quick. Everyone fit well into their positions and did them well! They even stayed calm and collected when dealing with semi frustrated customers in the middle of the rush they were in! I couldn't do that the way they were...No matter the wait, the food was hot and fresh, everything was there in the bags, even a extra Lil snack on the side for being patient and understanding ;) we gave them a tip for showing us how much they appreciated us being patient and hopefully showed how much we appreciated them and what they do! It might have not been much but we would have more if we could.

Service was really good. The two ladies that took my order were very nice and courteous. The chicken was done, and crispy how I liked, but seemed not to be seasoned. The red Beans and rice were like mush mostly. This was Monday evening Dec 8th.

This place is trash, and it’s not necessarily because of the food — it’s the people who work there. At this location, the employees are downright rude and disrespectful. While I was waiting for my pickup order, I watched and overheard them talking badly about a customer and being rude. I ordered a 6-piece Sweet and Spicy wing with an iced sweet tea. I waited about 20 minutes, even though I ordered through the app, and when I finally received my food, it was wrong. They gave me plain chicken wings with Sweet Heat sauce — not Sweet and Spicy! The whole experience was just terrible and completely unprofessional. Oh, and the tea didn’t even have ice in it! When I realized my order was incorrect, I pulled up to the drive-thru and asked for the Sweet and Spicy sauce again. The employee gave me

Im a popeyes fan. 1. This only one in town, hard to get to location. 2. First time we tried driveup, was told 30 wait, unacceptable,left. Second visit ate in, employees attitude more like zombies, got food in timely manner, just deadpan service. Love the 6 dollar dead with 2 dollar drink, chicken much better that gas station here in town. Very good biskets.

I can only tell you that standing there anxiously waiting for our order made me want to put on a uniform and show them how to keep a lobby clean and trash out that was over flowing and I really needed to use the bathroom but by the way the lobby looked I was afraid to see the bathroom. The workers were pleasant but management needs to have employees on down times get out there and wash them windows and doors ,change garbage. Cleanliness is a must in the food business. My total was 75.00 on my order only to get all the way home to discover only 2 biscuits with my order, suppose to be 8 and they don't fill up the cups for sides and no honey no butter. I was so disappointed. BRING BACK KFC PLEASE!