Pollo Tropical

I had a really great experience here. The food was fresh, flavorful, and came out pretty quickly. The grilled chicken was juicy and the sides were well seasoned. The staff was also very friendly and made the atmosphere feel welcoming. I would definitely come back again.

Worst pollo restaurant ever. They served me room temperature rice as well as RE grilled chicken. The young lady with braces at the drive thru always have an attitude and will have you leave the drive thru to wait in the parking lot for a long time before bringing the correct order out and the food still remains at room temperature rather than fresh hot food.

Food is always great at Pollo for the price. This evening I accidentally forgot to order an item before arriving at the payment window and THANKFULLY the cashier (Vanessa) added the item instead of telling me to go around and make a separate order. She gracefully chose quality customer service and was flexible with the rules. Shout out to Vanessa for being understanding and adding that human touch to my experience.

Horrible customer, the lady from the kitchen made awkward comment about my customized salad. (Not nice) Cashier was kinda rude…Don’t go there.

ollo Tropical never disappoints! The chicken is always juicy and full of flavor, and the sides are fresh and delicious. The service is fast, friendly, and makes the whole experience even better. Definitely one of my favorite places to eat.