Pollo Tropical

Picked up around 9:30 ordered 1 chicken sandwich and one grilled chipotle didn’t get the grilled chipotle so that was the first mistake didn’t really care much but THIS I JUST DEVOURED THIS RAW CHICKEN SANDWICH RAW?!?! Well I hope I don’t get serious health problem from eating it RAW guess I’ll find out soon.

I was there yesterday at 5.50pm 6.11.2024 the cashier was awesome. Always checking in my mobile order make sure I got everything on my bag. This is great customer service that will be 10 of 10. Also the food hot and delicious. The place clean and organized. If you live here you need to check this store. Will be back soon 🔜

I placed a catering order for pick up at this location. I called into pollo tropical to even place the order. The guy who helped place the order was nice enough to put me on hold while calling this location to make sure they can complete my order and to see what time is the best time to pick the food up. He then told me he spoke with the manager who stated I could get the food at 7:30pm. I get to this location at 7:30pm and asked someone behind the counter to see if my order was ready she went to tell other coworkers and never came back to update me on what is going on. I waited until 8:00pm and still wasn’t able to get an answer about my order. I asked for a manager and the manager Weslamd never came up to speak with me or tell me what is going on. All I kept getting was “hold on” and “I

Pollo is amazing regardless where you go. However, this location is disgusting. Some of the memembers were not wearing gloves. And, the place is dirty and I saw a roach. Go to other ones

The service and The service and management were extremely poor. I placed an online order at 6:40 PM, and it was marked as “order ready.” However, I arrived at the restaurant at 7:00 PM and found five people waiting in front of me, . The employee informed me that the chicken was not ready at 7:05 PM. I finally received my order at 7:30PM, but the chicken was not well-cooked. I believe that the restaurant was in a rush to fulfill orders, which resulted in a lack of attention to detail. is horrible