Pollo Tropical

Ordered the cilantro garlic chicken sandwich combo cause the description sounded good and looked like a good piece of chicken on the menu picture. After I got home 10 minutes later, I opened it up and couldn't even see the chicken until I took the buns apart and the lettuce off. The palm of my hand is one and a half times the size of this piece of chicken and there was barely any cilantro garlic sauce on it not to mention it was literally cold like it came out of the fridge. Definitely not what the picture shows or what the description states. For a chicken place, this chicken sandwich is really sad. I don't recommend spending your money on this, especially for eleven dollars for the combo.

Great place for Mexican style fast food. BBQ Pork combo is fantastic. If you need a quick snack or a meal, this is a great place. Served faster. Friendly staff.

I stopped by the Pollo Tropical drive-thru today and ordered two 1/4 chicken plates with rice and beans. Unfortunately, both quarter pieces were completely burned and impossible to eat. The chicken was so overcooked that it was dry, hard, and tasted terrible. I basically wasted my money on food that went straight into the trash. This is not good quality, and it feels dishonest to serve food in that condition. I live far from this location, so going back to fix the issue is not easy for me. I bought this meal for my kids, and now I have to find something else to give them because what I was served was inedible. Very disappointed with the quality and service. This should never have left the kitchen like that.

I visited this location and stood at the register for about 3 minutes without being acknowledged. Eventually, a woman wearing a red shirt and earpiece took my order. I ordered a #7 half chicken (all dark meat), yellow rice, no beans, and a cup of water. When I received my tray, it had two yellow rice sides and beans, and I noticed I was charged an additional $0.75. I politely explained that I did not order extra rice and did not want beans. Since the employee taking my order appeared tired and overwhelmed, I tried to be understanding and simply asked them to remove the extra items and change my water to iced tea instead. At that point, the woman in the red shirt approached and told me not to tell her workers what to do. The interaction became unnecessarily tense. I decided to just correc

Staff are very courteous, drive thru was quick and very attentive to orders. Food is great as always. Right portion well seasoned and great taste.