Pollo Feliz El Paso

Food is delicious and plenty on the plate. If I had to say something bad works be the customer service.. Cashier and cooks always look mad and tired with life..

Good food but the staff are lazy and close early and open late and not at the times posted online. They should update the information if they want to open and close at different time times.

Showed up at 11am to get food, the restaurant was still closed. Employees were inside just eating and relaxing while customers were waiting outside when it was already supposed to be open. I went inside to ask, with the closed sign still displayed at 11:15. They said no chicken will be ready till noon, we open at noon on certain days. I said it doesn't say that on the signs nor online. It all says 11am. They just said sorry. Waste of time. Either they are lying or they need to update their information.

They say they close at 7 or 8 pm but they close an hour earlier than that. Their phones never work.

Food is amazing and the staff is awesome! But something that really bothers me is how they haven't fixed the smoke issue. I went in to the restaurant wanting to enjoy my meal but it was impossible! The smoke was very bothering and not just to all the customers but I noticed the staff with watery eyes and their eyes were very red. I will call the health department because this can't be good for customers or the staff. I really hope this gets resolved soon as this is one of my favorite places to dine in.