Pizza Ranch

Update: I was promised a refund by the manager after waiting 3 weeks (said 3-5 business days). Still no refund. Management needs to step down and allow someone to take over who can come through on promises. I think a call to cooperate will fix the problem. BE WARNED DO NOT EAT HERE. The pizza tastes undercooked if your lucky to get any. The buffet is never stocked and when food comes out hungry patrons swarm to get what they can before it’s gone. They offer gluten free pizza but there is a up charge (even though you are not eatting the rest of the buffet). Never tried the gluten free pizza because waited 30 minutes and never came out. There also was a bucket of brown matter near the tables that got dumped on the floor (please refer to attached picture). Tables were not being cleaned. The

Stopped by for lunch last Sunday to find the restaurant poorly managed and terribly short staffed. We waited over 10 minutes at the register when we got there. One of our friends was ahead of us and had been waiting even longer. When someone finally showed up, we found the buffet virtually empty with only three pieces of pizza, and a few with dessert toppings. It then remained empty until we needed to leave. Would have been better to temporarily close the business if there is not enough staff to provide the services people expect rather than collect their money and fail to deliver.

I've been visiting Pizza Ranch in Rhinelander, WI, for many years. The Ranch in Burlington, WI, is not quite the same experience. The Pizza is good, but not great, and the same with the Chicken. The selection has brought me back more than once but not because of the flavor. The game room makes it kinda noisy with kids going in and out. This Pizza Ranch has a lot of potential but could value from small changes. The Pizza Ranch brings a great franchise to Burlington. I'm hoping they continue to improve their recipe and don't be stubborn like many failed restaurant attempts before them. I do love the Pizza Ranch. The wings on Thursday are excellent.

Damien and Niko both deserve ⭐️⭐️⭐️⭐️⭐️ for their customer service. They each went above and beyond to make sure our family left satisfied. Lily and the older woman bussing tables were also fantastic. This location has a great bunch of people who truly care about their customers. Thank you all! We will be back.

Great morning staff and awesome prepared freshly made pizzas. Extra pepperoni’s on the pizza was a chefs kiss. Thanks for the good food. 👍