Pizza Hut

If I could give them less than one star, I would! I spent over $100 at Christmas time to feed my family. The first order I placed was missing a family bundle ( my mistake ) so I placed a separate order and accidentally selected pick up. After waiting over an hour I called and they advised it was placed for pick up. The employee said they would change it to delivery and it would arrive shortly. After waiting another 45 mins I called again and was told that their driver had 4 orders ahead of mine and I asked if I could just redeem it at a later time. The employee said that was fine and she would add the credit to my account. I called today to redeem my credit and was told they had to call a regional manager for permission and would call me back, okay?!? Called back and said unfortunately t

The box was open when the pizza was delivered and that creeps me out. I was able to speak to the manager who said the delivery guy works for door dash and she trusts him plus they just had a shipment of "wonky" boxes. I personally don't use door dash because I've had horrifying experiences with their drivers so that honestly doesn't comfort me at all to put it on door dash (that's why I ordered through the Pizza Hut website directly). It's just creepy, I personally don't trust strangers due to bad past experiences, and that's why they have the tamper seal. If the boxes are "wonky" they should seal it in multiple places. The whole thing creeps me out so badly.

****Today I went into Pizza Hut and was most delighted by their service. Everything was hot, everything was ready faster than expected. The attitudes were spot on personalities were amazing. I almost thought I was in Crumbl Cookie because they inspected my pizza before they handed it to me! The best experience from any Pizza Hut that I've ever been to. I guess I can say that's the best experience from any pizza place I've ever been to. I am quick to complain and go to Google reviews and tell my truths. With that being said I also have to go to the review section when I have an awesome experience. *****

Terrible service, I left home to get 2 pepperoni pizza melts, one with cheese and one without cheese. This pizza hut is about 6 minutes from my home. When I received “my food” I realized they gave me 1 pizza melts and then a thin crust pizza with no cheese? The worker said he clicked the wrong button by mistake and said I had to wait another 15 minutes to get my other pizza melt. When he gives me my pizza melt I go home and realize they gave me one pepperoni pizza melt with cheese and a meatlovers pizza melt… I called and complained and they offered to make another but I had to drive back there to get it. On the phone I specifically said ONLY pepperoni and an extra side of sauce. When I get there he hands me the pizza melt and I look at it and he put extra sauce INSIDE the pepperoni melt t

This place is horribly understaffed. I have been waiting for 20 mins for an order that was supposed to be ready 20 mins ago. My client is upset that he hasn’t received his order yet.