Pizza Hut

ORDER #139135509 Placed on Sat Jan 17, 5:45 pm 725 SUDDERTH DR RUIDOSO, NM 88345 I am writing to file a formal complaint regarding an extremely upsetting and unacceptable experience at your Pizza Hut location while attempting to pick up an online order. I do not live in the area and was traveling with my family from El Paso, TX. After checking into our hotel, my family wanted dinner following a long drive. We placed an online order for pickup and were looking forward to a smooth experience. When we arrived at the restaurant, I was surprised by how packed the parking lot was. While trying to find a space, I saw an open parking spot clearly marked: “Curbside Pickup – Check email for check-in instructions.” Since I had placed an online pickup order, I reasonably assumed this was the correct

Pizza Hut here in Ruidoso is more than just a place to grab great pizza — it’s a business that genuinely gives back to the community. The pizza is always hot, fresh, and exactly what you expect, but what really makes this location special is how involved they are locally. They consistently support community-oriented events, school programs, and fundraisers, and it shows that they care about the people who live here, not just the business. That kind of local commitment makes a real difference in a small mountain town like ours. As a local real estate broker who spends a lot of time helping families move to and settle into Ruidoso, I truly appreciate businesses like this that help make the community stronger. It’s places like this that give new homeowners that “this feels like home” feeling.

Only rating a 1 because I cannot rate a 0. We placed an order, we understood that it was a Saturday night so we knew it would be a wait and were not surprised when they said an hour to an hour and a half. Almost 2 hours pass by and no delivery, we call and come to find out our order was never placed, but they did charge our card! After 20 minutes on the phone, all the manager said was sorry and they could deliver in another 30 minutes. I had to accept since everywhere else was either too far or closed. This is super disrespectful and frustrating. Next time will definitely go with Domino's instead!

I am a vegan and these guys do a bang up job of getting it right and being courteous. I worked for a Pizza Hut In San Antonio, Texas and we were taught to be humble. Pizza Hut Ruidoso had no problem doing it cruelty free and keeping it on a professional level.This smile is for you guys keep up the good work. I order the personal pan pizza with black olives and onions sometimes with extra sauce. Love, Jenn Hollis.

Our server india was very impatient, rolled her eyes when my son was crying while taking our order. came to us only 3 times seemed like she didn’t want to work ? it was busy it’s holiday season and my family and i went to eat after snowboarding. all the other employees seemed very eager to work it was just her attitude. I’m in the service industry, if you don’t have good service skills go work somewhere that will pay you by the hour and not tips !! Food was amazing as always ❤️