Pizza Hut

I ordered a 5 meat pizza. When I picked my order up it looked like a bread and cheese pizza. I asked the staff if this was my pizza and they stated yes. I took the pizza because I already had paid, and do not believe in returning orders back to the kitchen to make a new one because I don't know what they will do having to make a new order.

I will speak on today’s experience because usually I don’t have an issue. The last couple of times I ordered from here I had no complaints. But today I was very disappointed especially since I was craving Pizza Hut pizza. I normally order the Big New Yorker but today thats not what I got. This pizza was giving thin crust vibes. The pizza was crunchy, thin, dry (there was no pull to the cheese), and clearly over baked. Usually the 6 XL slices cut in half to make 12 slices suffices for my family, I’m good with one XL slice but today I was left disappointed and hungry.

I’ve never experienced such horrible customer service I received my order. The pizza was burnt. Tried to eat. It couldn’t fathom my cheesy bread was burnt on the top and still dough on the bottom. The manager told me that there was nothing that he can do about it that I needed to speak to the general manager, not even a remake of my order that was delivered. I still drove to The store because the manager insisted that the pizza could not be burnt even after returning with the items he still refused to do anything told me that I needed to speak to the general manager I will definitely be reaching out tomorrow because that is very distasteful to even have a manager by the name of Sahmir Tell you that you couldn’t refund your food or remake your food. What is this world coming to?

This was by far my WORST experience with Pizza Hut. When our pizzas arrived, it seems as if they were transported sideways so everything was on my side of the pizzas. Even the cinnabuns were shifted to one side. When I contacted this location about the issue, I was placed on hold. The only issue is they didn't mute the phone and I heard them talking in the background that I was probably lying and to tell me that they will have to pick it up to see what I say. That more than likely I will decline. So when he returned to the phone, I told him that I heard everything they were saying and why would I spend $70 on pizzas to call and complain. I have the pictures!! I'll NEVER spend another dime at this location!!

We order every Wednesday for pizza night with our family of 6. Delivery lady Naomi is are fav! If there is ever a question of concern on our order, the store team is on point when it comes to helping us out. 5 ⭐️’s by far 🙌🏼