Pizza Hut

I just had the absolute worst restaurant experience I’ve ever had and I’ve had some very bad ones but this was the worst. I looked at the status of my order online and it was ready at 10:16 am. I arrived at the location at approximately 10:41 am. I was not greeted upon entering, once he acknowledged my existence he asked me my name but still no “sorry about the wait” or anything! I gave him my name and he disappeared behind the wall of pizza boxes and came back and asked my name again. This time I pointed at the screen which only had 2 names on it mine and another. He disappeared behind the boxes again and came out a few minutes later and said it’s going to be about 12-15 minutes. There was a huge order he was working on “10 pizzas”. It seemed like he was the only one working so okay I ga

pizza was fresh, crispy + so tasty. everything was baked to perfection. very satisfied.

Came here for a pizza and was told it was ready at 10:16am. 11am still waiting. Don’t waste your time especially if you’re on a timed lunch. I asked for a refund was told he couldn’t do it eventually got the pizza at 11:30am, over an hour after I was told it was ready in the app.

Kapiolani is the worse employee ever. Today I placed an order in store around 105. He then proceeds to tell me it will be 30 min wait. There was 1 other name on the monitor. At approximately 115, it showed both orders as "Ready", it wasn't. During the wait, Kapiolani has the radio very loud and was singing his heart out. He's just naturally a slow worker. At one point he ask if i knew the song and if I sang. The other customer on the monitor walked in the store around 125 and was told his would be ready in two minutes though all orders showed ready at 115. At 130, I asked how close my order was ready and he says two minutes. As he was preparing to get my order and walking to the front, he tells me that my order was for another customer and started laughing and said he was kidding. Pizza wa

I arrived on time to pick up my order but some how every bit of food that I got was cold and soggy and seemed like it had sat out. When I walked into the store I was not greeted at all even though I made eye contact with the employee they disappeared into the cook area without saying a word and came out a few minutes later to give me my $35 chicken wings and single pizza. I tried to chat with an agent and send a refund request through the app and i was told both times that I would be reached out to by the store manager within 48 hours and never heard from them. Really just still wanting a refund since we were unable to eat the food as the temperature and quality was fishy.