Pizza Hut

I ordered the triple box 2 medium pizzas one topping and a desert, first pizza was thin crust, half beef, half chicken, second pizza just cheese. I asked if my one topping could be cheese, she said the pizza already come with cheese, I said yes I know I want extra cheese, she said ok. When she told me the total I asked if she was charging me for cheese she said yes because you want extra, I tried to explain to her that I just wanted my one topping to be cheese so she said ok I'll take it off. It's been many years since I've been to the Hut. This was undoubtedly the worse pizza I have ever had, hands down! Pictured one slice of each, I think when she took the cheese off, she took all of it off! We still have almost 2 pizzas left....

I pulled up to Pizza Hut with my friends like we were forming a protective council, strictly as a precaution against the mysterious vibes of the dark Chicago streets. You never know — sometimes you just need backup for a pizza run. 🍕 First thing I noticed? The door handle was looser than my uncle’s storytelling after Thanksgiving dinner. It wiggled like it had seen some things. Not exactly confidence-inspiring, but hey — it opened, and that’s what mattered. Once inside, though, things smoothed out like melted mozzarella on a fresh pie. The staff moved with the efficiency of a pit crew at a NASCAR race. Our order came out quick — no dramatic waiting, no hunger-induced despair. Just hot, cheesy redemption delivered to the table. And the pizza? Golden, bubbling, and unapologetically indulg

I placed an online order for carry out well in advance (the night before) and received a confirmation. Went in to pick up the order and was told by the manager, Steven, that there was no such order. We attempted to show him the confirmation number and he refused to even look at it. He was rude and unhelpful and did not even offer an apology, much less offer to make the order. I should have looked at the reviews beforehand. Will never visit this location again.

Absolutely terrible experience at this Pizza Hut on Lee Street in Des Plaines. It was my daughter’s birthday and I had guests waiting at home. I called ahead and ordered three vegetarian pizzas—when I got home and opened the boxes, they were pepperoni pizzas instead. I went back to the store, thinking they would quickly fix the mistake. Instead, I stood there for 30 minutes because the employee didn’t know how to process a refund and had to call his manager for help. The worst part? Not a single apology. No acknowledgment for ruining the order, wasting my time, or delaying my daughter’s birthday dinner. No consideration. No remorse. Just terrible, terrible, terrible service. I’ll never be coming back.

I don’t know the name of the man who was running the store today but he was wonderful. Looked like he was working the store alone, and he still did a great job preparing the order. He was very kind and even confirmed each item on the order to make sure everything was there!