Pizza Hut

Idk what the heck was going on at this Pizza Hut Friday night. I ordered online. I got to the drive thru and the staff was arguing with a customer in the store refusing a refund. I got my pizza and drove off without looking at it, just trying to get away from there. When I got home I saw that I had the sorriest, driest, mismatch looking pizza ever. I understood why the other customer was angry with them. I used to love Pizza Hut. Now it seems like they just don't care about the quality of the food or customer satisfaction.

Horrible Experience every time I come in. Currently waiting on my order that I placed 50 minutes ago. And it’s not even busy for this kind of wait time

I love the food from Pizza Hut and no one can out do the Hut! But the lack of professionalism from an upper management at this location is very horrible and rude and unprofessional and unacceptable. We were supposed to get a refund of $61 dollars but he still never refunded us. Once we contacted home office they said they processed with the refund and well it’s been a week and still nothing. I don’t know what’s going on but if this is how they do business, well I don’t see them staying open much longer. Especially when we never got our order at any point and been lied to about the refund! Do better Hut!!

I ordered delivery tonight and the total was $27. When the driver arrived, she later told me she had been knocking for about five minutes before calling me. I wasn’t expecting knocking because most drivers usually call when they arrive, so I didn’t realize she was at the door yet. When I went outside to get the order and paid in cash, the driver started to walk away without giving my change. When I asked for it, she complained that it was “just two dollars” and also commented about there being no tip. The order already showed no tip online, so the comments and attitude made the interaction uncomfortable. I understand delivery drivers work hard, but assuming the change is a tip and complaining when a customer asks for their change felt unprofessional.

This is the worst Pizza Hut by far. I called and got pasta it was all over the bag. They reluctantly and with so much disrespect it was ridiculous gave a credit. Today I ordered pizza after having to call 10 times and being hung up on every time but once. They then with so much disrespect said after this don’t order from here and hung up on me. I am elderly and handicapped and they even gave my granddaughter attitude when she picked up the food. They need a new staff or management needs to train on customer service.