Pickleman's Gourmet Cafe

This evening at approximately 8:30pm I walked into Pickelmans Old 63 location and attempted to purchase an Italian club sandwich with turkey substituted for the ham that comes on it, and was met with rudeness and disrespect from an African American male with pink and black speckled lips that identified himself as the manager and refused to provide his own name. As soon as I walked in the 2 employees that were sitting idly at the table hopped up and walked behind the counter with somewhat of an attitude, none of the 4 staff members greeted me. The AA male’s disrespectful treatment began when I inquired about having to pay for additional meat on a sandwich when I’m only substituting. He essentially said it was policy and when I asked for a manager, he said that he was the manager but would

The food here is usually perfect. However, the last 2 times I’ve been here, it’s showing that it might not be worth it anymore. I order a roasted turkey bacon club, with extra turkey. The normal amount of turkey is too thin/little for a toasted sandwich in my opinion, but I’m happy to pay for a bit more (if I actually get it). This costs me an extra $3. So total, my sandwich was $11. However the last two times I’ve been given a regular amount of turkey. They’ve been busy-ish both times I’ve gone for pickup, so I can understand a slight oversight. But if I’m paying extra specifically for this, then it’s expected it actually comes on the sandwich. There are 2 pieces of turkey on the normal turkey bacon club, and I paid $3 to get more. I haven’t had any issues when ordering in person though

We arrived very late in town. We didn’t want to go out because we were all tired. Pickleman’s employees were very kind. Went above and beyond to make sure we got our food, and that everything was correct. Even threw in complimentary cookies for the kids. We would definitely recommend!

UPDATE: I went to their website and did an internal complaint, as directed here, and have never heard anything back. 👎🏽 I've only eaten here once before and it was delivered fast, delicious and still warm. This was NOT that. It was messy, cold and took 1.5 hours to be delivered when it was supposed to be 35-45 minutes. And what is that little gherkin they sent when we ordered two pickle halves? If pickle is in your name, it should be the best pickle EVER. For some reason, I can't add photos. After speaking to the manager twice (I think he might've been more irritated than I was, and that's weird since I was the hangry one) he finally told me that they use Uber Eats to deliver. Well had I known that, I would've just ordered thru them because then I could've at least recouped my tip for t

Pretty filling little tasty sandwiches and great soups. Pretty expensive when it comes to getting sides for your main course. For example 1.99$ for a side of cheese pictured in my photos. 3.8 rating