Pho Tai

We ordered two #17–we were excited because it’s our first time here. We ordered and the waitress didn’t look very positive to start with. We waited for 15+ minutes before getting our bowls. They came out among 11 bowls on a cart. The waitress pushed the cart to the first 3 tables in a row (2,3,2) before turning around to come to us 2 bowls and the table next to us 2 more bowls. Our bowls were warm not piping hot as they supposed to be served. The bean sprouts were stringy with long roots and the basil leaves were quite wilted. The food would have been fine it it came out hot—as it was, I was highly annoyed having to eat it. I won’t be back again.

We visited Pho Tai in Federal Way with our two toddlers tonight. The restaurant was about half empty. After we were seated, given water, and placed our order, an Asian lady told us we needed to move because a large party was coming and they wanted to combine our table with others. I politely asked whether a different empty table could be rearranged instead. We were told to “move to any table.” So we moved ourselves along with our drinks and a high chair. The new table was visibly dirty. When I asked for it to be cleaned, the same lady wiped briefly with a very dirty cloth and left it dirty. When I asked for it to be wiped properly, the employee raised her voice, accused me of being rude, and later claimed we had “chosen” to move, even though we were clearly instructed to. A different st

BEWARE: EXPIRED HEALTH PERMIT!!!! Absolutely terrible "customer service". I had a problem with my order being inedible and was told there was nothing they could do after promising a replacement. Yen told me "we serve lots of customers, only you have an issue" despite many reviews mentioning issues with the food quality. When I asked for the manager, the boy laughed at me and told me to call in the morning. I was told there was absolutely no way to contact the manager. All 3 of the workers were rude and unprofessional, especially Yen. My first and last time coming here.

The food was pretty good. Service was NOT it. Lady in the front didn't look like she enjoyed what she did. It took nearly 5 minutes to get sat down and another 7 minutes to get our water and menus. Keep in mind, it was the slow time, and both waitresses were taking their time. Restrooms were clean. After we finished eating, I had to go up to the front to get my check. Overall, just not good service.

12/3/24 4:45 pm I ordered take out with my bf to get dinner and we always go to this place for food because the service is good when not busy. Today when starting to eat my chicken fried rice I saw a piece of shrimp. I’m deadly allergic to shellfish. I called to see if they have known and they asked if I order the combo fried rice. There was only one piece and the rest chicken. It gets me questioning, do they always just use the same pan for the same orderes? It’s completely disgusting and awful and I don’t wish this on anybody. Im currently heading to the emergency room to get treated.