Philly Pretzel Factory

Have come here a couple of times and everytime the pepperoni melts were great. One time they were out but quickly made a fresh batch while I shopped. Great job guys!

Called and asked he they had the full size tied pretzels, they said yes and I came in. They only sell twists. Ever. Kids couldn’t even look up from their phone to have a convo.

The boy working the ovens couldn't put down his phone while working. The cashier had no customer service experience. No greeting, no eye contact, it felt like I was bothering her. I asked for a nugget platter and she asked me for when. I said now and she said it would be 30 to 45 minute wait. I asked if the boy put down his phone would that speed up anything? She said they can't control the oven temperature then suggested I go to a different store in Ambler. No apologies, no smile...nothing. We were just visiting this area. Very poor experience.

Came to use coupons I got for the bakery being sold out. Now I’m here to use coupons and they are sold out again. Keep in mind, Christmas week 1pm. 15 minutes for 2 pretzel dogs

Purchased three pretzel sticks from this place. Got home and 2 out of the 3 were raw. Called the place and the kid barely seemed to care.