Philly Pretzel Factory

The freshly baked pretzels get me every time, for memories of eating pretzels in Philly while growing up. Today I picked up the 5/$5 to eat one and take some home for the freezer. The staff here is always attentive and friendly with my quick in and out.

The pretzels here are usually fantastic and the service outstanding. That was not the case today. I purchased five pretzels, and when I took them out to my car, I realized they were quite charred on the bottom. I went back inside and told them I would like to get five pretzels that were not burned on the bottom. The young lady who was waiting the counter walked back to exchange them and smirked at her coworker. I could see her rolling her eyes. Another young lady who was working there did the same. A great product is at least fifty percent of your return customers. Courtesy and great customer service also count. It was disappointing to say the least.

Small tray was ordered online to be picked up at 4pm. Entered store at 4 and found 15 people waiting before me. It took 45 mins for them to finally give me my tray. It was chaos waiting. There was no system.

First time visit (out of town'er). Never had a Philly Cheese Steak sub in my life, this place was recommended by a local friend. Simply amazing! Friendly staff, clean restaurant and very good price point (combo meal - sub, fries & drink). Return visit whenever I'm back.

Morgan and Ariel were so pleasant. They assisted in placing a future order and a small rivet cup to snack on while I was there. Such kind girls! Will be stopping back for the freshest pretzels and service! 😍