Philly Pretzel Factory

UGH , I will not be going back here after numerous bad experiences. They overbook and oversell orders and consistently have crowds out the door. I had a 2PM pick up - they hadn't even started making my tray when I got there at 2PM. Then, they didn't make the correct tray (orders half rivets/half hot dog pretzels) and just had me take that order because they couldn't fulfill the original order. And the tray was paid for online. It's my fault - this has happened numerous times, and I continue to go back giving them the benefit of the doubt.

Worst store in America no matter what day, time month or year I’ve gone here to order pretzels just small orders that don’t have enough pretzels to do an order or they ran out. I’ve called and gone there in person multiple times and have been turned down. Can’t wait til they close down I’ll be there celebrating.

Drove half an hour on Super Bowl Sunday just to pick up literally 3 pretzels for my little family. Was told they "aren't taking walk-ins" today and there is NO WAY THEY COULD SELL ME *3* PRETZELS. There was no notice of this policy anywhere on their website. Incredibly poor customer service.

We ordered 50 pretzel rivets. They handed us a bucket that was not filled with plenty of room empty at the top We pointed out that it did not look like 50. The employee said “it’s approximate.” When we got home, we counted them. There were 31. They shorted us 19 rivets. This occurred on Nov 16, 2025 at around 1145 AM.

Ordered a large rivet platter for an event on 1/24. Pick up option online was 5pm. I received a call at 5:08 from a young lady and said “we close at 5:00 and you have an order to be picked up” I said my husband is 6 minutes away, why would I be able to schedule a pick up for 5pm if you close at 5pm??? She pauses, clearly annoyed and says “have a good one”. My husband got the 6 minutes later and the door was locked, the lights were out no one around and the pretzel tray was sitting on the counter. How UNPROFESSIONAL AND STRAIGHT UP RUDE. They left my paid for platter sitting there in a locked store after calling me to ask when my husband will be there and they were unable to wait 6 minutes??? I am beyond frustrated!! You cannot get anyone on the phone, no owner, manager or customer service